International Orders

What delivery options do I have?

We offer FedEx International Express as delivery partner for all international orders.

Your parcel will be delivered within 3-5 business days, excluding the Customs processing time. During high season, delivery might take a little longer. Please note that Mosaic is not responsible for any additional time incurred while your parcel is held at Customs.

For other delivery options, please contact us at customercare@mosaicph.co.

International shipping destinations

Hong Kong

Singapore

Jakarta

Malaysia

USA

Australia

EU (please send an email at customercare@mosaicph.co to confirm, prior placing an order)

How to Exchange an International Order

Item return and exchange is allowed if items are unused and with tags intact. All shipping costs are shouldered by the buyer. To learn more, please check our Return and Exchange Policy.  

Strictly no refund and cancellation once the order has been paid. 

In what currency are your prices?

Mosaic displays and collects payments in the local currencies of select countries and territories. To view or change your currency, click the flag in the top right-hand corner of your screen and select your country or territory. For mobile website users, click the dialog box under the category link, left-hand navigation and scroll down to “Change your country.”

All prices, fees and any applicable taxes and other charges are payable in your selected currency at checkout. If your payment card is registered with a different currency than the currency selected at checkout, your bank will convert the price using their exchange rate.

Many banks collect a conversion fee for handling transactions in another currency. Mosaic is not responsible for any fees

What if my items arrive damaged, defective, or incorrect?

If you receive a damaged or incorrect item, contact us at customercare@mosaicph.co. Write to us with your order number and description of the damaged item. Our team will reach out to you within 24 hours. 

How can I pay?

We accept Visa and Mastercard credit cards, as well as Paypal.

We partnered with ipay88 to enhance security layering in usage of card payments.  You may check their site at https://www.ipay88.com/company.html#about

 

 

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